Shipping and Returns

We deliver Australia wide using Couriers Please and/or Standard Australia Post.  If you are not at home when the couriers deliver, they will leave it at your local newsagent to be picked up by you.

Please Note: We are based in Melbourne, so for most locations across Australia, please allow 3-5 business days to receive your order.  For WA and QLD, orders may take a little longer.   We will contact you if there is a lengthier delay for items that are out of stock.

International parcels are shipped using Australia Post International (Airmail).   This may take up to 5-7 days depending on the destination country.

Shipping Costs

$10.00 flat rate Australia wide. Free shipping on all orders over $250.

$25.00 international flat rate to deliveries outside Australia.

Customer Guarantee / Returns & Exchanges

We will happily exchange goods within 14 business days of receipt of goods. Goods can be exchanged as long as they have not been worn, damaged or packaging tampered with, and tags are still attached. If goods are faulty a refund or exchange will be offered.

Please include a stamped self-addressed postal bag (pre-paid satchel) when returning goods for exchange.

Please note: All sales items are final.

For further information please contact us on 1800 333 075 or email us at online cstuart@bigsofties.com

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